Contact us
Five things people write to us about. Telling us which one it is, and including what is listed below, gets you a useful answer faster.
Write to us at
contact@umacerts.ae
This mailbox is being set up.
It cannot yet receive mail. We would rather say so than let a message — particularly an appeal or a complaint with a deadline attached — disappear silently. If you hold any UMA correspondence, use the address on it in the meantime.
A quotation for certification
Audit time is calculated from these figures, and we show you the calculation. No part of the fee depends on whether we certify you.
Tell us
- the standards you want to be certified against
- the number of people in the scope, including part-time and contracted
- the number of sites, and where they are
- a short description of what the scope covers
- if you already hold certification elsewhere: who issued it and when it expires
Checking a certificate
You can do this yourself, right now, without contacting us. Enter the certificate number and you will see its live status immediately — including if it has been suspended.
Write to us only if a number will not resolve, or something looks wrong.
Check a certificate →Appealing a decision
An appeal must reach us within 30 days of being notified. We acknowledge within 5 working days and decide within 60 days. It is reviewed by someone who had no part in the decision.
Tell us
- the certificate, audit or decision concerned
- the date you were notified
- what you believe we got wrong, and why
Making a complaint
About UMA, or about an organisation UMA has certified. You do not have to give your name — we investigate anonymous complaints, we simply cannot tell you the outcome if we cannot reach you. Anyone may complain; you do not need to be our client, and it is never held against a client who does.
Tell us
- who it concerns
- what happened, and when
- anything you have that supports it
Anything else
Questions about the standards, the process, or whether certification is the right thing for you at all. One thing we cannot do is advise you on how to build or prepare your management system — that is consultancy, and we do not provide it to anyone.
Why we refuse that work →UMA is based in Abu Dhabi, United Arab Emirates. We audit across the United Arab Emirates.